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At Unique Zone, we strive to ensure your order is processed, manufactured, and delivered in a timely and efficient manner. Below are the details of our shipping and processing timelines, as well as important information about delivery procedures.

Shipping Detail

Glass Wall Arts are dispatched 3-8 business days from order confirmation for standard shipping. Shipping time will vary depending on the shipping address and speed, but generally takes 5-18 business days.
Please note that processing time refers to the time required to manufacture your custom item and does not include shipping time.

 

Delivery Information

All orders are delivered to your address by DHL, FedEx and UPS Worldwide.

Delivery Process

Once your product is manufactured according to the specifications you selected during the ordering process, we aim to ship your items to the address provided during checkout within the timeframes specified above.

Please ensure the delivery address provided is accurate to avoid any delays. In cases where delivery cannot be completed (e.g., if the shipping company is unable to locate you at the provided address), the product will be returned to the nearest shipping branch. If the product is not collected from the branch within 3 days, it will be returned to Unique Zone.

Important Shipping Information

1.    Damage or Missing Items: Upon receipt of your order, please inspect the package for any visible damage or missing items. In the event of damage due to shipping, we recommend filling out a damage report immediately with the courier before accepting the delivery.

2.    Restricted Areas: Deliveries cannot be made to areas where vehicle access is restricted or prohibited for security reasons, such as military bases or high-security zones. If your shipping address falls within such areas, we kindly request you to provide an alternate address to avoid delays. You will be responsible for any delivery issues arising from this.

3.    Customer Support: Should any issues arise after your product has been shipped, please contact us at info@unique-zone.com. We will make every effort to resolve the matter as quickly as possible to ensure your satisfaction.